Training standards are applied to every member of our team with personal and professional development being both supported and encouraged.
Established in 1998, Focus is part of BJP Insurance Brokers Ltd, authorised and regulated by the Financial Services Authority (FSA).
BJP Insurance Brokers Ltd
FSA company reference number 305506
Complaints
In the regrettable circumstance that you wish to make a complaint about any aspect of our services, these complaints are dealt with by our Compliance Officer. Please email Jerry Tyler or telephone 0845 345 0777.
We will deal with your complaint in accordance with Financial Services Authority rules.
Where possible, our claims/underwriting teams will endeavour to resolve the complaint to your satisfaction informally. If this is not possible, your complaint will be investigated by our Compliance Officer. We will contact you initially to confirm which member of the team will be dealing with your complaint, who will keep you updated throughout the investigation.
If your complaint is about a policy where cover is provided by Focus and you are unhappy about the way we deal with/respond to your complaint, you may be able to refer your complaint to the Financial Ombudsman Service to review the outcome of our investigation. Referring your complaint to the Financial Ombudsman Service does not affect your legal rights.
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