Claims

We know that for your clients the real value of service comes when they have a claim. We also know that, when it comes to dealing with claims, speed and efficiency are paramount.  

Our aim is always to ensure the handling of claims is as quick, straightforward and direct as possible. Claims are dealt direct between our brokers and the following insurer partners.

ARAG Legal Expenses

Please refer to page 2 of the policy wording for procedures. A claim form can be requested between 9am and 5pm Monday to Friday (except bank holidays) by telephoning 0344 571 5181 or by downloading on at www.arag.co.uk/newclaims

Covea

E: newcommercialclaims@coveainsurance.co.uk
Tel: 0330 024 2266
Fax: 0330 024 2623


Liberty (claims handlers) Davies Group Limited

A copy of the policy schedule applicable period of claim is needed on all notifications of claims or incidents that may give rise to.

E: newclaims.liberty@davies-group.com for liability claims

Tel: 0844 856 2364

Zurich

A copy of the policy schedule applicable to period of claim is needed by Zurich on all notifications of claims or incidents that may give rise to.

 
E: commercialcasualtyclaims@uk.zurich.com
Tel: 0800 783 0691
Fax: 0121 697 8812

 

Claims for other insurers

Claims for our other partner insurers, other than above (such as Novae, ProSight etc.) should be emailed to Hetty Brown at Focus, who will notify the Insurers accordingly.

Email: hettybrown@focus-insurance.com.

When notifying claims, please provide as much information as possible:

Please attach a copy of the policy schedule applicable to the period of incident, to speed up the handling of your notification of claim or incident that may give rise to.

  • The full name of insured
  • The insurer’s policy number
  • Date of incident (if known)
  • The circumstances
  • Contact details for insured
  • Any other information you feel may be of use such as a letter of claim from the third party.

We believe that this process helps to ensure speedy resolution of any claims. It doesn’t mean we can’t also help; our own claims team is always on hand to assist you and is dedicated to ensuring claims are handled as efficiently as possible.

You can contact our claims team by calling 0345 345 0977 or by emailing hettybrown@focus-insurance.com